Help Center

General Questions

How can I contact Epic Design Pads?

For all requests concerning your orders, please send us a message via our Email address here: support@epicdesignpads.com

A customer service representative will answer all your requests within 36 hours.

Is my personal information safe?

It's Safe to Shop with Us.

Epicdesignpads.com offer the highest security solutions to protect your personal information. 

Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely. 

See our Privacy and Security section for more details.

Shipping

How long will it take for my order to arrive?

Standard International Shipping: 12-24 business days. 

*All shipping times exclude clearance/customs delays.

Where do you ship from?

We ship directly from the manufacturers. We have two fulfillment centers in the US and China. Orders from the US are shipped domestically and other countries are shipped from our second factory that is from Shenzhen, China.

How do I check my tracking number?

EpicDesignPads can Track it for You.

After you have made your purchase with us, please allow 3-4 business days for processing (Printing, Stitching and Packaging and Quality Control). 

Once those processes are completed, you will receive your tracking number via Email and SMS (Text Message). 

You can track your shipment on our website, simply click or press the top menu button: "TRACK YOUR ORDER"

Why there has been no update on my tracking?

We are here to assist you.

If it has been more than three days since your order has shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at support@epicdesignpads.com for further assistance.

How much is the shipping?

EpicDesignPads offers competitive shipping fees.

Shipping is currently FREE to the US for orders over 49$*.

We ship internationally! Shipping prices may vary based on size and location. You will see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply.

When will I receive my tracking number?

EpicDesignPads Needs to Manufacture your Mouse Pads before Shipping.

We allow 24 hours for our customers to cancel their order.

After that 24 hours, we will process your order and get it ready for shipping. Which take 3-4 business days.

You will receive an email as soon as it ships with all tracking details.

I entered the wrong shipping address. What to do?

Providing a Good Shipping address is your Responsibility.

Please communicate with us as soon as possible if you realize that you have provided us with the wrong shipping information.

We allow 24 hours for the customers to cancel or exchange their order. During that period, we can modify the address for you.

As per our Refund/Exchange policy, Once the order has shipped, it's considered sold, and it's the customer's responsibility to give a proper shipping address. Therefore, the best advice we can offer is to contact the carrier right away to ask if it's possible to modify the shipping address or to place a hold for you to pick it up at your convenience.

Payment

What types of payment are you accepting?

EpicDesignPads accepts Most Payment Methods.

We currently offer Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and ApplePay as payment methods.

We are NOT accepting cash on delivery.

How long will it take before I receive my refund?

The Refund Delay is Out of Our Control.

Please allow 3-7 business days for the refund to be reflected on your credit card or PayPal account. 

The process may vary depending on your financial institution or credit card issuer.

Can I place an order by Email or Phone?

EpicDesignPads customer service is always available to help you.

For security purposes, we do not take orders by phone or email. If you are having trouble placing an order on our website, don't hesitate to get in touch with us at support@epicdesignpads.com

The service is available 24/7, and we can help you through the purchasing process.

Satisfaction Guarantee

Why the colors of the mousepad I received look different than the one from the website?

Colors are very Different from One Eye to Another.

Actual colors may vary; every monitor or portable devices have different capabilities to display colors and that everyone sees these colors differently.

We try to edit our photos to show the samples as life-like as possible.

EpicDesignPads cannot guarantee that the color you see on your device accurately portrays the actual color of the product you will receive.

My order arrived damaged. What can I do?

We are here to assist you in case of damage.

If your order arrives damaged, please email us at support@epicdesignpads.com with photos of the item(s) and photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

Refund Policy

What is EpicDesignPads Refund/Return Policy?

Orders must be canceled within 24 hours of your order.

All arts are made to order. Our team works extremely hard to produce the best products for our customers.

However, upon reception of your order, in those different cases:

Damage during shipping: Please contact us immediately, and we will send you a replacement. 

Dissatisfaction or Size issues: Please contact us, and we will provide you with return instructions.


We allow 30 days after delivery to acknowledge us with an issue.

Get in touch

Have questions about your order, or a general enquiry?